FAQ
Most frequent questions and answers
What is block printing?
madeclothing’s products are made using the art of traditional hand block printing. It starts with an original design sketch on paper. The design is transferred onto the block and artfully hand carved into the surface. This printing block is then covered with ink and carefully hand pressed onto the garment. This authentic method produces a unique hand-crafted image, making each piece of clothing truly one-of-a-kind.
Block printing cont.
Block printing is a ancient technique that originates from China with the earliest surviving examples from over 2,000 years ago. It spread throughout Asia including Japan where it was widely used in the Edo period (1603-1868). In some small workshops and villages in India, there is a commitment to keeping the centuries old tradition of block printing alive to this day. Passed through the generations this craftsmanship has been practiced in India since the 12th century.
How durable are the inks?
The ink I use is permanent and becomes one with the fibres after it has been heat set into the fabric. Therefore it cannot be separated from the material. The garments are machine washable. In fact, they just get softer with each wash so you can cherish them for years to come. The ink is non toxic water based ink to be environmentally friendly!
How do I care for my Prints?
The garments are machine washable. I recommend washing on cold and line drying. Ironing is ok on the backside of the print. Just turn your garment inside out and iron directly. Washing instructions are written on the label of each garment. Please follow them to ensure that your garments last as long as possible. In order to remain environmentally friendly, I recommend you wash your clothes at a maximum temperature of 30 degrees and that you do not use a dryer.
Are the products certified?
From my supplier Stanley/Stella: Most of our products are certified. The GOTS standard applies to all of our 100% organic cotton garments, the OCS Blended standard applies to our products that are made of several materials (Cotton/Polyester, Cotton/Tencel, Cotton/Rayon, Cotton/Wool). OCS 100 (only for our Stanley Acts and Stella Likes garments). Our garments also meet the Oek Tex standard and are Reach Compliant.
We are affiliated to the Fairwear Foundation and so we can guarantee that all of our products are ethically made.
Certification cont.
Why do some products not have a organic certification? A message from my supplier: Stanley/Stella ;Some of our products are made from pulpwood fibres, such as rayon and Tencel. For some of our garments, we also use recycled polyester. These products comply with the OCS Blended standard as they are blended with organic cotton. However, when a garment is 100% made with one single material then there is no certification as there is no certifying body for these materials. Nevertheless, these materials are environmentally friendly.
Shipping & Returns
How long until delivery?
As soon as I receive your order I will process it and send it out to you as soon as possible using your preferred shipping method. You will receive a email from me with shipping information and the track and trace code. My slogan is made for happiness so I will personally do everything I can to get it to you as soon as possible at your doorstep. I will send it within 5 working days after I receive your order. My aim is to send it the next day. You will be charged a small shipping fee, please inquire at the check out.
What if I want to return it?
Order received but not entirely as expected? No problem….it’s all about making you happy!
You may view everything that has been purchased on the website and return it within 14 days of receipt. This of course applies to SALE items as well. Send me a email, fill out the return form and send your package back to me. The shipping cost are the consumers responsibility.
Clothing may of course be fitted, but I cannot accept any items that have been worn, damaged by improper use, or items that last longer then be returned 14 days after receipt.
Returns cont.
Make sure you return all parts of your order, including all attached labels and with the same packaging & dustbag if applicable.
If you no longer have the return form, you can request one via samantha@madeclothing.eu. To be sure that your package arrives to me safely and on time, you can use PostNL in the Netherlands, UPS or DHL abroad. Don’t throw away your tracking number!
Please note : madeclothing is not responsible for lost, late or damaged returns.
What if its damaged?
Was there a damaged item in your order? Annoying when something like this happens! I am happy to investigate the problem and try to find a solution together with you.
Send an email to samantha@madeclothing.eu with the following information:
1. A copy of your proof of purchase;
2. A photo on which the damage or defect is clearly visible;
3. A brief description of the defect (and how it happened, if necessary).
Damaged cont.
I will then assess the defect. If I agree with repair, you will receive a email from me. Send your item (s) to me and if everything goes well you can rock your madeclothing items again within 2 weeks! Where possible I will always try to repair a defective or damaged item instead of replacing it. If repairs are not possible, I will always contact you.
Any other questions about damage? Please contact me at samantha@madeclothing.eu and I would be happy to discuss the matter further with you.
Is my personal data secure?
Yes! I do not share any personal information from my clients with any third parties. My website is in compliance to the new GDPR rules and regulations.
